Returns & Exchanges
At Unlimited Downloads on Craftnest, we strive for complete satisfaction with every digital resource. Due to the nature of downloadable content, we offer a flexible 30-day refund policy if the file is defective or does not match the product description.
Review Policy
Ensure your request is made within 30 days of purchase and that the digital assets have not been extensively downloaded or utilized.
Submit Request
Contact our support team via the Craftnest dashboard with your order number and a brief explanation of the technical issue.
Technical Evaluation
Our team will review the file integrity and provide troubleshooting steps or confirm the eligibility for a refund or exchange.
Processing
Once approved, refunds are credited back to your original payment method within 5-7 business days, and access to the download is revoked.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing